Accessibility statement for Slough Borough Council bus pass portal

How accessible this website is

This accessibility statement applies to slough.smartcitizen.net/public, the SmartConnect Public Portal for the registration and management of Slough Borough Council bus passes.

This website is run by SmartCitizen on behalf of Slough Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on the non-accessible content section of this statement or think we’re not meeting accessibility requirements, contact: bluebadgeteam@slough.gov.uk and let us know the web address (URL) of the page and a description of the problem. We’ll consider your request and get back to you in 10 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the website's accessibility

SmartCitizen and Slough Borough Council are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

What we’re doing to improve accessibility

We are committed to ensuring that our website is accessible to everyone, including individuals with disabilities. To achieve this, SmartCitizen is taking the following steps:

  1. Regular Audits: We conduct regular accessibility audits using automated tools and manual testing to identify and address any accessibility issues.
  2. Training: Our development and design teams receive ongoing training on accessibility best practices to ensure that new content and features are accessible from the start.
  3. User Feedback: We actively seek feedback from users with disabilities to understand their needs and improve their experience on our website.
  4. Continuous Improvement: Accessibility is an ongoing effort, and we are committed to continuously improving our website to ensure it remains accessible to all users.

Preparation of this accessibility statement

This statement was prepared on 17 October 2024 .

The entire application process including photo capture and proof upload process on this site was assessed using third party tools Axe, WAVE, ARC Toolkit, SiteImprove, Silktide and additional self assessments by SmartCitizen and Slough Borough Council.

This site was last tested on 17 October 2024 against the WCAG 2.2 AA standard.